Fretworks International Handcrafted Wooden Floor & Wall Vents

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Frequently Asked Questions How long does it take to receive the vents? We can ship most standard floor vents in about a week. Exotic species, Egg Crate, Baseboard, Cold Air returns and pre finishing take a little longer.   How do I know what size I need? Measure twice. Order once! Measure the opening in your floor, wall or ceiling. The width and length of your opening should match the duct opening sizes.   What about odd sizes? We offer an eggcrate style that can be adapted to any size. Call our toll free number for further assistance 1-800-465-7598.   What colors do you offer? We offer a wide array of colors to match Bruce and Mirage pre-finished hardwood flooring. We also offer the vents unfinished and ready for your own stain choice.   What species of wood do you offer? Our vents are manufactured in Red Oak, White Oak, 1/4 Sawn White Oak, Maple, Beech, Birch, Ash, Hickory, Fir, Cherry, Walnut, Bamboo, Brazilian Cherry, Brazilian Mahogany, Brazilian Teak, and Brazilian Walnut.   What is a self-rimming vent? A self-rimming vent is one that sits on the surface of an installed floor. It rims the floor much like the metal vents.   What is a flush-mount vent? A flush-mount vent sits flush with 3/4" hardwood floor. It is strongly recommended that this vent be installed with the hardwood floor.   What is a cold-air return? A cold-air return is a vent that is usually much larger than a standard heating vent. These are usually wall-mounted and are positioned in line with the baseboard.   How do I finish an unfinished register? Sand all surfaces lightly with fine grit sandpaper. Do not use steel wool as it tends to shed fibres that stick to the grain and ruin a smooth finish. Stain all surfaces of the register: top, ends and louvers to the desired colour. No need to finish the back of the vent as it is sealed at the factory. 1. Allow to dry thoroughly. 2. Apply three coats of desired finish to all surfaces with a light sanding in between. 3. Allow to dry thoroughly   Do I really need an air flow damper? Some areas require an air flow regulator, this is why all of our standard warm air vents come with one.   Can these register be walked on? It is not recommended that you use wooden floor vents in high traffic areas.   What is your return policy? All of our Cold Air Return, Egg Crate, Baseboard and PreFinished Vents are made to order and unfortunatly are not returnable. All of our Self Rimming and Flushmount UnFinished Vents can be returned, less a 15% re stocking charge and any additional charges billed to us. So remember... Measure twice, order once. The shipping costs are not refundable.   Do you provide customer service? We always do our best to provide assistance in an informal way. Call our toll free number 1-800-465-7598 and a representative will be pleased to help you. Self Rimming - Flush Mount - Cold Air Returns Egg Crate Self Rimming - Egg Crate Flush Mount - Corner Baseboard FAQ - Contact - California Shutters - Victorian Gingerbread All content copyright © 1996-2008 Fretworks International. All rights reserved